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| 1. | refuse to attend classes
in classrooms where the number of students exceeds the permitted classroom
capacity, and ask for a refund if the school fails to make a suitable arrangement
in this regard. 拒絕於超額收生之課室內上課，並在校方無法就上述問題作出適當安排下，要求退款。 |
| 2. | ascertain the qualifications
of the instructor before attending the class. 於繳交學費前瞭解任教者的資歷。 |
| 3. |
have a glance at the
content of part of the material or handouts before paying the tutorial
fee. |
| 4. | know, before enrolment,
the application procedure for absence from the course and provision (if
any) for make-up classes. 於報名前知道學校或個別課程的補課安排及請假手續。 |
| 5. | receive a detailed
explanation of information pertinent to the school's advertisements, enrolment
pamphlets or brochures. 向校方查詢有關招生廣告及招生簡章上之細則。 |
| 6. | be informed of the
format in which classes are conducted, for example, in a small group or
on a lecture basis. 向校方查詢有關課程之上課形式，例如是小組上課或大班講授。 |
| 7. | obtain a reasonable
response to any complaint they may have. 作出投訴並要求校方給予合理解釋。 |
| Features
of "Q-mark" (good quality) private schools 優質補習學校的特色 |
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